REFUND POLICY

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges for non personalized items within 30 days of purchase. Personalized items will be reviewed on a case by case basis. You can return your product for store credit, a different product, or a refund to the original payment method.

  • Discounted items are final and cannot be returned or exchanged
  • Personalized Items will be subject to review
  • Returned items must have tags still on or be in the original packaging
  • Returned items must have no visible signs of wear or use

Customer's satisfaction is our first priority. We stand by the quality of our products.  If you are unhappy with your purchase, we would like to talk to you. Please email sierra@twinklink.com  Response time is within 24 hours.